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The camera takes a long time to connect or does not connect

Your camera may have a weak wireless connection to your navigation device if it takes a long time to display video on the navigation device, if the video frequently pauses or buffers, or if the camera does not display video at all on your navigation device. Interference with the connection can be caused by other wireless signals, vehicle wiring, or structural elements of your vehicle.

You can try these options to help improve the stability of the wireless connection between your camera and your navigation device.

  • Move the navigation device to a different location on your dash or windshield.
  • Remove the camera from the mount, flip it upside down, and place it back into the mount.

    When mounted with the Garmin® logo upside-down, the camera automatically flips the video the next time it connects to your navigation device to provide a correctly oriented image. Flipping the camera upside down changes the position of the wireless antenna and can improve the connection quality in some cases.

  • Mount the camera at a different location on your license plate.

    For example, if your camera is mounted at the top of your license plate, you can try moving it to the bottom of the license plate, or vice-versa.

  • Try one or more of these options to reduce sources of Wi‑Fi® interference:

    • Set the wireless router in your home to use a channel other than channel 11.

      The camera communicates with your navigation device using a 2.4 GHz Wi‑Fi signal on channel 11. Reducing the number of nearby devices using the same channel can improve the wireless connection.

    • Turn off the Wi‑Fi radio on other devices in your car, such as your smartphone or mobile Wi‑Fi hotspot.

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