My music cuts out or my headphones won't stay connected

When using a vívoactive® 5 watch connected to Bluetooth® headphones, the signal is strongest when there is a direct line of sight between the watch and the antenna on the headphones.

  • If the signal passes through your body, you may experience signal loss or your headphones may become disconnected.

  • If you wear your vívoactive 5 watch on your left wrist, you should make sure the headphone's Bluetooth antenna is on your left ear.

  • Since headphones vary by model, you can try wearing the watch on your other wrist.

  • If you are using metal or leather watch bands, you can switch to silicone watch bands to improve signal strength.

GUID-5D183A14-BB43-4A9B-B441-5F824214CE40 v3
February 2024