My device does not connect to my phone

  • Select Settings > Wireless Networks > Bluetooth.

    The Bluetooth® option must be enabled.

  • Enable Bluetooth wireless technology on your phone and bring your phone within 10 m (33 ft.) of the device.
  • Verify your phone is compatible.

    Go to for more information.

  • Complete the pairing process again.

    To repeat the pairing process, you must unpair your phone and device (Disconnecting a Bluetooth Device), and complete the pairing process (Pairing with Your Smartphone).

GUID-157A2412-594F-45D8-A5EE-5A5327DA0914 v7
December 2023