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My remote cannot control the dock

The remote controls the dock using a wi-fi connection. If you cannot control the dock playback using the remote, you can try these options to connect the devices.

  • Remove the remote from the dock and place in back into in the dock (Docking the RV HUB Remote).

    Each time you place the remote in the dock, it receives the wi-fi connection information from the dock and connects automatically.

  • Verify the dock is receiving power.

    The remote cannot connect to the dock when it is turned off.

  • If the dock is in station mode, verify the selected wi-fi network is available (Connecting the Dock and Remote to a Wi-Fi Network).

    If the dock cannot connect to the selected Wi-Fi network while it is in station mode, it cannot create a connection to the remote. If no Wi-Fi network is available, you should set the dock to access point mode (Access Point Settings).

  • Manually connect the remote to the dock access point (Connecting the Remote to the Dock Manually).
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