My device is not contacting my emergency contact
The device allows you to send your location to an emergency contact. This is a supplemental feature and should not be relied upon as a primary method to obtain emergency assistance. The Garmin Drive™ app does not contact emergency services on your behalf.
If your device is not contacting your emergency contact, you can try these options.
- Verify the zūmo® navigator is connected to a compatible external power source, such as the included mount or using a USB cable.
- Verify the zūmo navigator is connected to the Garmin Drive app on your smartphone using Bluetooth® wireless technology (Pairing Your Phone and Headset).
- Verify your smartphone is in an area of network coverage where data connectivity is available.
- Verify that the Automatic Incident Detection feature and the Incident Notification feature are enabled on your zūmo navigator (Driver Assistance Settings).
- Verify that you have set up an emergency contact with your device (Setting Up an Incident Contact).
- Verify the incident contact's phone is capable of receiving text messages or email.