Troubleshooting the Offline Alarm

The OnDeck™ system can be offline due to a variety of reasons. You can perform these actions to help determine why the system is offline.

To manually refresh the data, pull the screen down from the Sensors, Switches, or Tracking & Security screen.
Press the power button to verify the device is turned on.

If the status LED turns red, the device was off. If the status LED flashes green, the device was in standby mode.
Verify the GTB 10 hub has a valid external power source that has not been detected as a drained battery (I'm worried my OnDeck system might discharge my battery).
Verify the cellular signal is adequate (Viewing Diagnostic Information).
Verify the subscription status at activecaptain.garmin.com.
Connect the mobile device to the OnDeck Wi‑Fi^® network, check the signal strength (Settings > OnDeck Diagnostics), and verify that internet is available.
Check that the vessel is in a location with cellular coverage. Adjust the antenna orientation and device placement according to the Installation Instructions.

OnDeck™