You can view diagnostic information for troubleshooting.

Connect the mobile device to the OnDeck™ Wi‑Fi^® network (Connecting to the OnDeck Wi‑Fi Network).
From the ActiveCaptain^® app, select Settings > OnDeck Diagnostics.

GUID-1A1F58AA-95F0-4800-804B-4976606478EE v5

November 2023

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Viewing Diagnostic Information

You can view diagnostic information for troubleshooting.

Connect the mobile device to the OnDeck™ Wi‑Fi^® network (Connecting to the OnDeck Wi‑Fi Network).
From the ActiveCaptain^® app, select Settings > OnDeck Diagnostics.

OnDeck™