My OnDeck data seems out of date or is not available
The OnDeck™ hub reports data every 15 minutes while operating in full-power state and every 30 minutes while in standby state.
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To manually refresh the data, pull the screen down from the
Sensors,
Switches, or
Tracking & Security screen.
The server limits how often a user can manually refresh the data. This limit does not prevent the OnDeck hub from reporting data more frequently.
- Verify the troubleshooting items in Troubleshooting the Offline Alarm.
- Verify that you are set as the owner.
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If you are connected to a chartplotter, verify that the owner name is the same in the mobile device app and the chartplotter.
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From the ActiveCaptain® app, select Settings > About, and verify the name under Logged in as:.
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From the chartplotter, select Vessel > ActiveCaptain, and verify the name next to Owner:.
If names do not match, restore the chartplotter to the default settings (Options > Settings > System > System Information > Reset > Reset Default Settings) or reset the app (Settings > Reset App), and log in again using the correct account.
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- Connect the mobile device to the OnDeck Wi‑Fi® network, and agree to the prompts to transfer your login information.