The mount does not hold my device in place while I drive
For the best results, you should keep the vehicle mount clean and position the device close to the suction cup.
If the device shifts position while you are driving, you should complete these actions.
Remove the powered mount from the suction cup arm, and wipe the ball and socket with a cloth.
Dust and other debris may reduce the friction in the ball and socket joint and allow the joint to shift while you are driving.
Rotate the hinged arm toward the suction cup as far as your windshield angle allows.
Positioning the device closer to the windshield reduces the effect of jarring and vibration from the road.