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My device does not appear as either a portable device or a removable drive or volume on my computer

  1. Disconnect the USB cable from your computer.
  2. Turn off the device.
  3. Plug the USB cable into a USB port on your computer and into your device.
    TIP: Your device should be connected directly to a USB port on your computer and not to a USB hub.

The device automatically turns on and goes into MTP mode or USB mass storage mode. A picture of the device connected to a computer appears on the device screen.

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