Error Codes

Error codes may appear on the device screen to indicate a problem with the device (Tips for Getting a Good Measurement). If your Index™ BPM device displays an error code, you should remove the device from your arm and turn the device off and on before attempting another measurement.

Low battery

The device battery level is low.

E1

The device did not detect a measurement.

E2

The cuff did not inflate properly or has a leak.

E3

The measurement is incorrect.

E4

The device timed out while the cuff was inflating or deflating.

E5

The cuff is partially inflated.

E6

The measurement exceeded the maximum blood pressure value.

E7

The device timed out while attempting to connect to the Garmin Connect™ app or a Wi‑Fi® network.

E8

The device experienced an internal communications error.

E9

The software update did not install properly.

E10

The device timed out.

X

The device timed out while attempting to upload a measurement or complete setup.

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April 2024