My device will not acquire GPS signals

If the device is not acquiring satellite signals, there could be a few causes. If the device has moved a large distance since the last time it has acquired satellites or has been turned off for longer than a few weeks or months, the device may not be able to acquire the satellites correctly.

  • Ensure the device is using the latest software. If not, update the device software (Software Updates).
  • Make sure the device has a clear view of the sky so the antenna can receive the GPS signal. If it is mounted inside of a cabin, it should be close to a window so it can receive the GPS signal.
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