The step counts on my device and my Garmin Connect account don't match

The step count on your Garmin Connect™ account updates when you sync your device.

  1. Select an option:
  2. Wait while the device syncs your data.

    Syncing can take several minutes.

    NOTE: Refreshing the Garmin Connect app or the Garmin Connect application does not sync your data or update your step count.
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