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My headphones will not connect to the device

If your headphones were previously connected to your smartphone using Bluetooth® technology, they may connect to your smartphone before connecting to your device. You can try these tips.

  • Turn off Bluetooth technology on your smartphone.

    Refer to the owner's manual for your smartphone for more information.

  • Stay 10 m (33 ft.) away from your smartphone while connecting headphones to your device.
  • Pair your headphones with your device (Connecting Headphones using Bluetooth Technology).
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