My dog collar device is not responding
If the dog collar device stops responding, you can try these tips.
- Verify the dog collar device is turned on (Turning On the Dog Collar Device).
- Enable Bluetooth® wireless technology on your smartphone.
- Pair the dog collar device with your smartphone (Pairing Your Smartphone with the Dog Collar Device).
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Confirm that you are the only user currently attempting to train the dog.
NOTE: Only one smartphone can be connected to the dog collar device at a time.
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Check the battery level of the dog collar device in the
Garmin Canine™ app.
NOTE: You should sync your dog collar device with the Garmin Canine app to view updated information and battery level notifications.
- Hold the power key for 10 seconds to reset the dog collar device.