My dog collar device is not responding

If the dog collar device stops responding, you can try these tips.

  • Verify the dog collar device is turned on (Turning On the Dog Collar Device).
  • Enable Bluetooth® wireless technology on your smartphone.
  • Pair the dog collar device with your smartphone (Pairing Your Smartphone with the Dog Collar Device).
  • Confirm that you are the only user currently attempting to train the dog.
    NOTE: Only one smartphone can be connected to the dog collar device at a time.
  • Check the battery level of the dog collar device in the Garmin Canine™ app.
    NOTE: You should sync your dog collar device with the Garmin Canine app to view updated information and battery level notifications.
  • Hold the power key for 10 seconds to reset the dog collar device.
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