My music cuts out or my headphones won't stay connected

When using a Venu® Sq 2 Music watch connected to Bluetooth® headphones, the signal is strongest when there is a direct line of sight between the watch and the antenna on the headphones.

  • If the signal passes through your body, you may experience signal loss or your headphones may become disconnected.

  • If you wear your Venu Sq 2 Music watch on your left wrist, you should make sure the headphone's Bluetooth antenna is on your left ear.

  • Since headphones vary by model, you can try wearing the watch on your other wrist.

  • If you are using metal or leather watch bands, you can switch to silicone watch bands to improve signal strength.

GUID-C3225F6F-DF15-4404-9E20-05C4FDCD1207 v4
September 2023