SiriusXM Troubleshooting

Advisory

Description

Resolutions

Check Antenna

The radio has detected a fault with the SiriusXM® antenna. The antenna cable may be disconnected or damaged.

  • Verify the antenna cable is connected to the SiriusXM Connect Vehicle Tuner.

  • Inspect the antenna cable for damage and kinks. Replace the antenna if the cable is damaged. SiriusXM products are available at your local car audio retailer, or at www.shop.siriusxm.com.

Check Tuner

The stereo is having difficulty communicating with the SiriusXM Connect Vehicle Tuner. The tuner may be disconnected or damaged.

Verify the SiriusXM Connect Vehicle Tuner cable is connected securely to the stereo.

No Signal

The SiriusXM Connect Vehicle Tuner is having difficulty receiving the SiriusXM satellite signal.

  • Verify the SiriusXM antenna is outdoors with a clear view of the sky.

  • Verify the SiriusXM antenna is mounted securely.

  • Remove obstructions above or next to the SiriusXM antenna.

  • Inspect the cable antenna for damage and kinks. Replace the antenna if the cable is damaged. SiriusXM products are available at your local car audio retailer or at www.shop.siriusxm.com.

  • Consult the SiriusXM Connect Vehicle Tuner installation instructions for more information on antenna installation.

Subscription Updated

The radio has detected a change in your SiriusXM subscription status.

  • Select any button to clear the message.

  • Go to www.siriusxm.com or call 866-635-2349 with questions about your subscription.

Channel Not Available

The channel you requested is not a valid SiriusXM channel, or the channel that you were listening to is no longer available. You may see this message briefly the first time you connect a new SiriusXM Connect Vehicle Tuner.

Go to www.siriusxm.com for more information about the SiriusXM channel lineup.

Channel Not Subscribed

The channel you requested is not included in your SiriusXM subscription package, or the channel you were listening to is no longer included in your SiriusXM subscription package.

Go to www.siriusxm.com or call 866-635-2349 for more information about your subscription package or to subscribe to the channel.

Channel Locked

The channel you requested is locked by the parental control feature.

Refer to the parental control section in the owner's manual to unlock channels.

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September 2024