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My device does not pair with my phone or tablet

The phone or tablet is too far away from your device.

  • Bring your phone or tablet within range of your device.

The phone or tablet is already paired, but is non-functional.

  • If your phone or tablet is already paired but is not connecting to the device, turn off Bluetooth® technology on your phone and turn it back on.

Your device was recently reset and contains old pairing information.

  • If you recently reset your device, you must forget or delete the pairing information from both your phone's Bluetooth settings and your Garmin Catalyst™ 2 device.

Scanning the QR code from your phone's camera app did not start the pairing process.

  1. On your Garmin Catalyst 2 device, swipe the screen left, and select Settings > Mobile Device > Add New Mobile Device.
    A QR code appears on the Garmin Catalyst 2 screen.
  2. On your phone or tablet, open the Garmin Catalyst app, and select Profile > Settings > Add Device.
  3. On your phone or tablet, select an option:

    • Scan the QR code displayed on the Garmin Catalyst 2 screen.

    • Select your device from the list.

  4. Follow the on-screen instructions to complete the pairing and setup process.
GUID-9592B201-210B-4F3A-9081-7F876CC81A25 v1
February 2026
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