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The Tacx NEO Bike Plus trainer is not responding

If the Tacx® NEO Bike Plus stops responding, you can reset the device to the factory settings.

  1. Hold both control buttons for 10 seconds.

    The icons flash.

  2. Press both control buttons to confirm.

    You can press any other button to cancel the factory reset.

  3. Wait for the device to reset.

After the factory reset is complete, you must pair the Tacx NEO Bike Plus with the Tacx Training app.

GUID-8AA4B804-1987-45AC-8B9D-71AE54BD62B0 v2
July 2025
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