My device is not contacting my emergency contact
The device allows you to send your location to an emergency contact. This is a supplementary feature and should not be relied upon as a primary method to obtain emergency assistance. The Tread® app does not contact emergency services on your behalf.
If your device is not contacting your emergency contact, you can try these options.
- Verify that the zūmo® navigator is connected to a compatible external power source, such as the included mount or using a USB cable (Installation).
- Verify that the zūmo navigator is connected to the Tread app on your smartphone using Bluetooth® wireless technology (Pairing with Your Smartphone).
- Verify that your smartphone is in an area of network coverage where data connectivity is available.
- Verify that the Automatic Incident Detection feature and the Incident Messaging feature are enabled on your zūmo navigator (Driver Assistance Settings).
- Verify that you have set up an emergency contact using the Tread app on your smartphone (Setting Up an Emergency Contact).
- Verify that the incident contact's phone is capable of receiving text messages or email.