I cannot hear sound from my device
The Garmin DriveSmart™ device and app provide several options for audio output to accommodate different vehicles and installation methods. If you cannot hear audio from the device, verify the device settings and connections for your installation method below.
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For all installation methods, verify each of these items:
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Verify that your Garmin DriveSmart device is paired with your smartphone and connected to the Garmin Drive™ app (Pairing with Your Smartphone).
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Verify that the Garmin DriveSmart device volume is loud enough to hear.
You can say OK, Garmin, increase the volume.
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Verify that the media volume setting on your smartphone is not muted.
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If you want to connect to your vehicle or vehicle stereo using a Bluetooth® connection, verify each of these items:
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From your Garmin DriveSmart device, select , and verify that Vehicle is selected for each audio type that you want to send to your stereo using a Bluetooth connection.
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Verify that your smartphone is paired with your vehicle and connected using Bluetooth wireless technology.
For more information about pairing your smartphone with your vehicle, see your vehicle owner's manual.
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Verify that your vehicle stereo is set to the Bluetooth audio source.
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If you want to connect to your vehicle stereo using the Garmin DriveSmart auxiliary audio output, verify each of these items:
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Verify that a 3.5-mm audio cable is connected to the audio output jack in the Garmin DriveSmart vehicle power adapter and to the auxiliary input jack for your vehicle stereo (Connecting to the Stereo Using an Auxiliary Audio Cable).
NOTE: You should not use your phone's headphone jack for auxiliary output. Some types of audio cannot be played using the phone's headphone jack. -
Verify that the power cable for the device is connected to the blue port on the vehicle power adapter.
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From your Garmin DriveSmart device, select , and verify that Garmin Device is selected for each audio type.
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Verify that your vehicle stereo is set to the auxiliary input audio source.
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If you want to use the internal Garmin DriveSmart device speaker, verify each of these items:
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From your Garmin DriveSmart device, select , and verify that Garmin Device is selected for each audio type.
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Verify that no cable is connected to the audio output jack in the Garmin DriveSmart vehicle power adapter.
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