My video recordings are choppy or incomplete

  • For the best camera and video results, use a high-quality memory card with a speed rating of class 10 or higher.

    A slower memory card may not record video quickly enough.

  • If you are viewing videos on your smartphone using a wireless connection to the camera, try viewing them in another location with less wireless interference, or try transferring videos to the smartphone.
  • Transfer important recordings to a computer or smartphone, and format the memory card .
  • If the device displays a memory card error alert, first try formatting the memory card and then, if necessary, replace the memory card (Installing the Dash Camera Memory Card).
  • Update your device to the latest software (Map and Software Updates).
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