My device does not appear as either a portable device or a removable drive or volume on my computer

  1. Disconnect the USB cable from your computer.
  2. Turn off the device.
  3. Connect the USB cable to your device and to a USB port on your computer.
    TIP: The USB cable must connect to a USB port on your computer, not to a USB hub.

The device turns on automatically and goes into MTP mode or USB mass storage mode. A picture of the device connected to a computer appears on the device screen.

NOTE: If you have several network drives mapped on your computer, Windows® may have trouble assigning drive letters to your Garmin® drives. For information about assigning drive letters, see the help file for your operating system.
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