The step counts on my device and my Garmin Connect account do not match
The step count on your Garmin Connect account updates when you sync your device.
- Sync your step count with the Garmin Connect app (Syncing Your Data with the Garmin Connect App).
- Wait while the device syncs your data. Syncing can take several minutes.
NOTE: Refreshing the Garmin Connect app does not sync your data or update your step count.