The step counts on my device and my Garmin Connect account don’t match
The step count on your Garmin Connect account updates when you synchronize your device.
- Select an option:
- Synchronize your step count with the Garmin Connect application (Using Garmin Connect on Your Computer).
- Synchronize your step count with the Garmin Connect app (Manually Syncing Data with Garmin Connect).
- Wait while the device synchronizes your data.
Synchronizing can take several minutes.
NOTE: Refreshing the Garmin Connect app or the Garmin Connect application does not synchronize your data or update your step count.