The step counts on my device and my Garmin Connect account don’t match
The step count on your Garmin Connect account updates when you sync your device.
- Select an option:
- Sync your step count with the Garmin Connect application (Using Garmin Connect on Your Computer).
- Sync your step count with the Garmin Connect app (Using the Smartphone Apps).
- Wait while the device syncs your data.
Syncing can take several minutes.
NOTE: Refreshing the Garmin Connect app or the Garmin Connect application does not sync your data or update your step count.