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Creating New Users Using a Spreadsheet

You can use the spreadsheet import/export option to create multiple new users, contacts, and messages. This option is useful when creating multiple new users at a time. Additional instructions are available on the first tab of the spreadsheet. You can refer to the additional tabs in the spreadsheet for the correct format of certain fields. For example, country and time zone.

  1. From the Groups & Users tab, click Import Users > Import or Export Users.
  2. From the Import User Spreadsheet window, click Export to download a spreadsheet with existing devices and users.
  3. Select the users tab of the spreadsheet.
    NOTE: The administrator's user information is in the top row.
  4. For each new user, add a new row with a unique user name, email address, and contact information.
    NOTE: The email address is used as the login ID and must be unique. A valid email address is not required unless you intend to use it for messaging.
  5. Leave the user ID blank.

    A unique ID is assigned by the system.

  6. Enter the time zone for each new user.
  7. Assign a device to each user by copying and pasting a unique IMEI number from the IMEI tab.
    NOTE: The IMEI must be activated on a service plan before you can add it to a user.
    TIP: You should label each device with the user name or some other identifier.
  8. Add emergency contacts for each user.
  9. Add the message contents and recipients for each user.
  10. Select the address book tab of the spreadsheet, and add contacts for all new users.
  11. Save the spreadsheet.
  12. From the Import User Spreadsheet window, select the updated spreadsheet, and click Import.

    The spreadsheet is validated and new users are created in the account. Each new user receives an automated email.

    If any import problems occur, a message appears informing you what to correct. Changes can be made using the import/export option, or by manually editing each user.

  13. From the Groups & Users tab, verify that new users were created.
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