Q. How do I arrange to get my Garmin unit repaired in the U.S.?
A. In order to get your Garmin unit serviced, please call our technical support department at one of the following numbers:
tel. 800-800-1020 or 913-397-8200
fax. 913-440-5488
Garmin's technical support department is available M-F, 8:00-5:00, Central Time (except holidays).
When calling technical support, please have available the serial number of the unit, the return shipping address, and a daytime telephone number. A Product Support Specialist will provide you with a Return Material Authorization tracking number (RMA#) and shipping instructions.
Once a RMA number has been issued, ship the unit (insured) to the following address:
Garmin International
1200 E. 151st Street
RMA Number: (insert the RMA number here - see above)
Dock Door #1
Olathe, KS 66062 USA
Please note: Garmin recommends that return items are shipped through a carrier that offers shipment tracking as well as shipping insurance. When insuring your return item, please declare the full value of the shipment so that it is completely protected in the event that the shipment is lost or damaged. If return items are not shipped through a carrier that offers shipment tracking and the return items are not insured for their full value, you will be responsible for any loss or damage to the product during shipping.
Please note: The United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before the USPS will initiate a trace.
Related FAQs:
- Do I have to subscribe to a service to use my GPS?
- Does Garmin make an instructional video for my GPS unit?
- Is my eTrex unit waterproof?
- What are the differences between the GPS 72 and the GPS 76?
- Will my GPS unit float?
- Do units of the 72/76 series have audible alarms?
- Why can't I get a speed reading from the speed sensor attached to my fishfinder or sounder?
Q. How do I access the Internet on my iQue Mx unit?
A. The iQue Mx is similar to a desktop computer in this manner: It comes with a Windows operating system that includes Internet Explorer, but (like a desktop computer) it still needs an Internet Service Provider (ISP) in order to access the Internet.
Here are three common ways to connect the iQue Mx to an ISP:
1. Use a WiFi SDIO expansion card to access a WiFi "hotspot".
2. Use the Bluetooth feature to connect to a Bluetooth-enabled cell phone with Internet access. (A cell phone provider must be contacted for information regarding this service.)
3. Use the "Desktop Passthrough" feature in ActiveSync to access the Internet through a desktop computer via USB Sync or Bluetooth Sync.
Q. How do I get my saved waypoint data from my iQue 3600 into my new iQue M5?
A. At this time, waypoints cannot be automatically transferred from the iQue 3600 to the iQue M5. An alternative method is to use MapSource to manually create a new waypoint using the coordinates from the iQue 3600. The waypoint can then be transferred to the iQue M5 from MapSource.
Related FAQs:
- What are "My Locations"?
Q. How do I do a hard reset on my iQue M?
A. To perform a hard reset, hold the Contacts button and Record button down while pressing and releasing the reset button. Two confirmation questions will appear for clearing Random Access Memory (RAM) and clearing user storage in Read Only Memory (ROM). These questions can be answered by pressing the physical buttons below "Yes" and "No". Answer "Yes" to the first question to erase all data in RAM (programs, settings, files, personal data, etc.). To also delete all files in the internal "Safe Storage" area, answer "Yes" to the second question.
Q. Does the iQue antenna have to be flipped all the way up to receive satellites?
A. The antenna will receive satellites as long as it is not locked in the closed position and has a clear view of the sky. It is adjustable to three different positions for satellite reception.
For the best reception, the antenna should be parallel to the ground as you hold it or as it sits in your vehicle. For example, in the vehicle mount, the antenna should be at a 90-degree angle to the iQue.
Q. Do the iQue Mx units support WiFi (wireless internet access)?
A. The iQue Mx units do not have WiFi integrated into them. However, a SD I/O WiFi card can be purchased and used in order for the unit to have this capability.
Q. What is the best way to clean the display on my iQue?
A. Use a soft lint-free cloth. The cloth may be used dry, dampened with a mild detergent solution, or dampened with ethanol. Be sure cloth is only dampened, not wet. When using ethanol, avoid contact with the edges of the film or glass and with the flex tail. Wipe the surface gently. If there is a directional surface texture, wipe in the same direction as the texture.
Please note: Never use acidic or alkaline detergents, or organic solvents such as paint thinner, acetone, tolulene, xylene, propyl alchohol, or kerosene.
Q. Can I download routes from MapSource to the iQue M?
A. Track logs, waypoints (My Locations), and maps can be downloaded from MapSource, but routes cannot. There is seldom a need to transfer routes to the M5 since route planning and storage is done entirely within the iQue M5.
Q. What is a Waypoint?
A. Waypoints are locations or landmarks worth recording and storing in your GPS. These are locations you may later want to return to. They may be check points on a route or significant ground features. (e.g., camp, the truck, a fork in a trail, or a favorite fishing spot).
Waypoints may be defined and stored in the unit manually, by taking coordinates for the waypoint from a map or other reference. This can be done before ever leaving home. Or more usually, waypoints may be entered directly by taking a reading with the unit at the location itself, giving it a name, and then saving the point.
Waypoints may also be put into the unit by referencing another waypoint already stored, giving the reference waypoint, and entering the distance and compass bearing to the new waypoint.
Related FAQs:
- What are the differences between the eTrex units?
- How is the Thumb Stick (five-position cursor switch) used on the eTrex Venture, Legend, or Vista?
- Why are there waypoints in my waypoint list beginning with the letter "T"?
- Can I use Loran TD coordinates on my Garmin GPS?
Q. What are "My Locations"?
A. "My Locations" (sometimes called waypoints) are places or landmarks worth recording and storing in the GPS. They may be checkpoints on a route or significant ground features (e.g., camp, the truck, a fork in a trail, or a favorite fishing spot).
My Locations may be stored in the iQue by saving the current location through the "Where Am I?" screen. They may also be manually saved by taking coordinates from a map or other references. In either case, a name, category, and symbol can be assigned to any point that is saved in the iQue unit.
Related FAQs:
- How do I get my saved waypoint data from my iQue 3600 into my new iQue M5?
- How do I get my saved waypoint data into my iQue M3/M4/M5?
- How many My Locations (waypoints) can the iQue M3/M4/M5 hold?
Q. How many waypoints can the iQue hold?
A. The number of waypoints that can be stored in the iQue is limited only by the amount of memory you have in the unit because waypoints are assigned a name and location, and then stored as a contact. You can create waypoints until you run out of memory.
Q. Can I update software on my iQue M3/M4/M5?
A. Yes. If an update is available for download, it can be downloaded from the product web page. Click on the 'Updates & Downloads' link in the left margin of this page. If there are any updates available, they will show up there.
Q. How many My Locations (waypoints) can the iQue M3/M4/M5 hold?
A. The number of waypoints that can be stored in the iQue M3/M4/M5 is 1,000.
Related FAQs:
- What are "My Locations"?
- How do I get my saved waypoint data into my iQue M3/M4/M5?
Q. What is WAAS?
A. WAAS stands for the "Wide Area Augmentation System".
WAAS is an FAA-funded project designed to improve the overall accuracy and integrity of GPS signals for flying in instrument meteorological conditions, primarily during the approach and landing phases of flight. It is a space-based system that broadcasts integrity information and correction data as determined by ground reference stations. At this time, the system is still in the development stage. The goal is to provide reliable signals with an accuracy of seven meters (21-22 ft), both horizontally and vertically, 95+% of the time. Current tests show the actual accuracy to be on the order of 2-3 meters. See http://gps.faa.gov/Programs/WAAS/waas.htm for more information.
For those GPS units that are WAAS enabled, a second antenna is not necessary to receive the signal.
Q. I loaded a topographic map on my iQue M5. Why can't I see it on the main map?
A. To display a topographic or similar non-routable detailed map, you may have to disable other map sources. From the Map Page, go to Menu > QuePreferences > Map > Manage. On this page, make sure that the box beside the topographic map is checked and the boxes beside other mapping products in the list are not checked.
Q. Where can I get answers to my questions about ActiveSync, Outlook, Windows Media Player, or other Microsoft products?
A. For information about these and any other Microsoft software products, visit the Microsoft website at http://www.microsoft.com/.
Q. Can I upgrade my iQue M3/M4/M5 to the latest version of Windows Mobile?
A. At this time, there is not an upgrade to Windows Mobile 5 for the iQue Mx because Windows Mobile 5 primarily benefits phone devices. If one is offered, it will be listed in the Updates and Downloads area linked from the left margin of the product web page.
Q. What type of battery life should I expect with my iQue M3/M4/M5 unit?
A. In normal operations, battery life should be 5 to 7 hrs. However, this can change depending on backlight settings and whether GPS is being used or not.
Q. How do I change the battery on my iQue M-series unit?
A. The main battery on the M5 is user replaceable. These replacement batteries can be purchased from our online store. The batteries on the M3/M4 units are not user replaceable. The unit must be sent into Garmin's repair department to have the battery replaced.
Q. Is the iQue waterproof?
A. Unlike most GPS units that Garmin has introduced, the iQue 3600 does not have a waterproof rating. The iQue is not recommended for use in, or near, water.
Q. Can I perform real-time tracking with my iQue and a laptop computer?
A. The Garmin iQue does not have the capability of performing real-time tracking. The iQue does not output data that the computer can use to determine its position for tracking purposes. The HotSync process is the only communications channel and does not have the ability to stay on continuously to transmit/receive data.
Q. What is the largest SD memory card that can be used in the iQue M3/M4/M5 units?
A. Garmin has tested SD memory cards of most major brands up to 2GB to verify that they are compatible.
Related FAQs:
- Can I use the Secured Digital (SD) slot to store mapping detail for the Que software?
Q. Why should I install ActiveSync on my PC?
A. ActiveSync is the program used by Pocket PC PDA's to interface with your PC for the transfer of data such as e-mail, appointments, and calendar information between Microsoft Outlook and the iQue M-series units. The Tools >Backup/Restore option in ActiveSync can be used to backup files and settings, as well as using the Explore option to copy and paste files onto the iQue unit.
Q. Is the Secure Digital (SD) card a proprietary card? And what does MMC stand for?
A. No, the SD card is not a proprietary card. It is used with a wide variety of today's modern electronics and can be found at most electronic computer stores. MMC stands for "Multi Media Card" and is very similar to the SD standard. The iQue utilizes both SD and MMC card types.
Related FAQs:
- Can I use the Secured Digital (SD) slot to store mapping detail for the Que software?
Q. Where do I connect the external antenna to the iQue?
A. The external antenna (GA 27C) connects to the top of the iQue. There is a small round rubber cap to the right of the SD card slot, near the stylus. Lift the rubber cap, and you will see the MCX connection that the external antenna plugs into.
Q. How do I activate the GPS on the iQue?
A. You can turn on the GPS by raising the antenna that is located on the back of the unit. When you do this, the unit will automatically begin searching for satellites. Once it has locked on to three or more satellites, it will pinpoint your location on the electronic map. You can turn the GPS off by lowering the antenna back into the unit.
Q. Can I load a European basemap onto my iQue without purchasing additional software?
A. The setup CD that comes with the iQue has the Atlantic Lite and Atlantic Standard basemaps for European coverage, as well as the Pacific Lite and Pacific Standard basemaps for Asian coverage. You can even select the Worldwide basemap. All of these can be downloaded to a SD card.
Q. Does the iQue M Pocket PC offer the NMEA communications protocol?
A. Yes, the iQue M5 provides NMEA protocol information on internal serial port COM 2. Most GPS application software can find this port automatically. The iQue M5 will not transmit NMEA data to an external device.
Q. Why isn't my iQue M charging even though the battery level is only 95%?
A. The usable lifetime of the Lithium Polymer battery is partially determined by the number of battery charge cycles. To lengthen the battery lifetime, the iQue M5 hardware prevents frequent charge cycles after the battery is fully charged by waiting until the battery charge is reduced somewhat before charging the battery again. It is not unusual to see the battery gauge read as low as 93% or 94% before the next charge cycle begins.
Q. How do I replace my iQue's stylus?
A. You may order replacements directly from Garmin's Online Store or over the phone (1-800-800-1020). The stylus are the same for the iQue 3200/3600/3600a. The iQue M3/M4/M5 uses a different stylus as well as the iQue 3000. Please make sure that the correct stylus for your unit is ordered.
Q. Can I backup/restore the files and settings on my iQue M3/M4/M5?
A. Yes. Use the Tools >Backup/Restore option in ActiveSync to backup your files and settings. The iQue M5 companion CD offers the Microsoft Sprite Backup program to allow you to backup your data to an external SD card.
Q. How can I browse the main map with my iQue M5?
A. To browse the map on the iQue M5, tap on the map with the stylus and drag in the desired direction. When the map is moved, a toolbar will appear at the top of the screen to allow zoom in, zoom out, and waypoint marking. To re-center the screen, tap the arrow that points to the left at the far left of the toolbar.
Q. Must I purchase additional mapping software to be able to find addresses and points of interest?
A. No additional mapping software must be purchased for addresses and points of interest. The M3 and M5 units comes packaged with the City Select mapping software with an "all region" unlock to allow you to download detailed mapping to your unit. The M4 comes with the City Navigator software fully loaded into internal solid-state memory. It is not necessary to load mapping data to this unit to find addresses or points of interest. However, additional mapping from one of our other MapSource products can be purchased and can be installed to a SD card.
Q. Why does my Bluetooth immediately become enabled as soon as I turn on my PDA? It did not do this before loading the Que software.
A. If Bluetooth is enabled when your PDA is turned off, Bluetooth will automatically become enabled when the PDA is turned back on. In order to keep Bluetooth from turning on when the PDA is powered up, please disable the Bluetooth before turning off the PDA.
Q. Where is my product key code for Microsoft Outlook?
A. The product key for Microsoft Outlook is printed on a label that is located on the sleeve of the packaging for the Outlook DVD. If it is not located on the sleeve, please contact our Product Support department with the serial number for your iQue M5, and we will be happy to email it to you.
Q. Where is my stylus for the iQue M5? I did not receive one in the box.
A. The stylus is shipped inside the unit. If you look at the back of the unit, it is above the words Garmin iQue M5. Slide the stylus straight up to remove it from the unit.
Q. Which Bluetooth classes does the iQue M5 support?
A. The Garmin iQue M5 is a Class-2 Bluetooth device. Class-2 devices have a range of 30 feet. The iQue M5 can communicate with both Class-1 and Class-2 devices within that range.
Q. Can I use a Bluetooth keyboard with my iQue M5 since it supports Bluetooth technology?
A. Unfortunately, no Bluetooth keyboards are compatible with the iQue M5 at this time. The iQue M5 does not have support for Bluetooth HID profile.
Q. How do I get the SD/MMC/microSD card out of the slot on the iQue?
A. The SD/MMC/microSD card in the iQue can be removed by pressing down on the card, and then releasing. The card will pop up so it can be pulled straight out of the unit.
Related FAQs:
- Can I use the Secured Digital (SD) slot to store mapping detail for the Que software?
Q. Can I perform a TracBack on an iQue?
A. Although you are able to collect, save, and display active and saved track logs on the screen of an iQue, the iQue does not contain the TracBack feature common to Garmin handheld GPS units. The iQue is similar to the autorouting StreetPilot III in that it requires you to enter a destination each time the unit is used to perform a GoTo. You do have the option of allowing the unit to calculate a route using either "faster time" or "shorter distance", or you can perform a direct GoTo, which is listed as "off road".
Q. How do I get my saved waypoint data into my iQue M3/M4/M5?
A. Waypoint data (My Locations) can be transferred between the iQue M3/M4/M5 and a PC using MapSource and the ActiveSync program. You can install MapSource and ActiveSync from the Companion Disk that came with the iQue unit.
Related FAQs:
- What are "My Locations"?
- How many My Locations (waypoints) can the iQue M3/M4/M5 hold?
Q. Can I perform a TracBack on an iQue M3/M4/M5?
A. Although the iQue is able to collect, save, and display active and saved track logs on the screen, it does not contain the TracBack feature common to Garmin handheld GPS products. The iQue M3/M4/M5 is more similar to the auto routing StreetPilot series in that it requires that the user enter a destination each time to perform a GoTo. There is the option to calculate a route using either "faster time" or "shorter distance", or you can perform a direct GoTo, which is listed as "off road".
Q. What do I need to synchronize my personal calendar and contacts with my PC?
A. You will need to install Microsoft ActiveSync and Microsoft Outlook 2000 or newer installed on the PC. ActiveSync is included on the Companion Disk that is included with the iQue Mx units. Outlook is no longer offered for free with the purchase of a PocketPC PDA. A new Microsoft promotion allows customers to purchase Outlook 2002 at a discount using a Microsoft coupon included with the Companion Disk on the M-series units.
Q. What type of third-party applications can be loaded onto my iQue M3/M4/M5 unit?
A. The M3/M4/M5 unit has a Windows Mobile 2003 2nd Edition Operating system. Any third-party application that is compatible with that type of operating system should work on your M3/M4/M5 unit.
Q. Where can I find what software version is currently installed on my iQue M3/M4/M5 unit?
A. This can be found by going to Start > Settings > System > Assets > Version > Region.
Q. Will my GPS unit float?
A. Currently, Garmin produces eight GPS models that have the ability to float in water. Those units are:
Garmin recommends the use of lanyards to help ensure that handheld units are not lost overboard in a marine environment.
Related FAQs:
- Do you have a retail store at your factory in the U.S. where I can buy accessories or see your products demonstrated?
- Can I order directly from Garmin?
- Can I upgrade my older Garmin unit to a newer Garmin unit?
- Does Garmin take trade-ins?
- Does Garmin make an instructional video for my GPS unit?
- How do I arrange to get my Garmin unit repaired in the U.S.?
- How do I arrange to get my Garmin unit repaired in Europe?
- Can I "real-time track" using any MapSource product and my GPS 72/76 series unit?
- Is my GPS 72/76 series unit WAAS enabled?
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