Q. How do I arrange to get my Garmin unit repaired in the U.S.?
A. In order to get your Garmin unit serviced, please call our technical support department at one of the following numbers:
tel. 800-800-1020 or 913-397-8200
fax. 913-440-5488
Garmin's technical support department is available M-F, 8:00-5:00, Central Time (except holidays).
When calling technical support, please have available the serial number of the unit, the return shipping address, and a daytime telephone number. A Product Support Specialist will provide you with a Return Material Authorization tracking number (RMA#) and shipping instructions.
Once a RMA number has been issued, ship the unit (insured) to the following address:
Garmin International
1200 E. 151st Street
RMA Number: (insert the RMA number here - see above)
Dock Door #1
Olathe, KS 66062 USA
Please note: Garmin recommends that return items are shipped through a carrier that offers shipment tracking as well as shipping insurance. When insuring your return item, please declare the full value of the shipment so that it is completely protected in the event that the shipment is lost or damaged. If return items are not shipped through a carrier that offers shipment tracking and the return items are not insured for their full value, you will be responsible for any loss or damage to the product during shipping.
Please note: The United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before the USPS will initiate a trace.
Related FAQs:
- Do I have to subscribe to a service to use my GPS?
- Does Garmin make an instructional video for my GPS unit?
- Is my eTrex unit waterproof?
- What are the differences between the GPS 72 and the GPS 76?
- Will my GPS unit float?
- Do units of the 72/76 series have audible alarms?
- Why can't I get a speed reading from the speed sensor attached to my fishfinder or sounder?
Q. I have a canvas Bimini top on my boat. Can I install my GPS antenna underneath it?
A. Several factors will determine if it is possible to attach your GPS antenna underneath your Bimini top. The density of the canvas will affect the signal trying to pass through it. The size and coverage of the top will also affect it, because it may shield satellite signals from directly above.
Test the unit outside the area of the Bimini top, and then try it underneath the top. Take a look at the Estimated Position Errors (EPEs)--which are also known as satellite accuracy in newer units--that you are receiving in both locations. This test will help you determine if the top is impeding satellite signals.
Related FAQs:
- Why am I not receiving fish information from my sounder around obscured places like rises and ravines which are on the bottom of the lake?
- Do you have a flush mount for your fixed-mount marine units? Can they be mounted overhead?
- Why is placement of transducers so important?
- Where is the best place to place my thru-hull depth transducer?
- I have a fish symbols turned off on my Fishfinder/Sounder. Why don't I get any arches?
- I have two fishfinder or sounder units. Can I run them both from the same transducer?
- I've noticed two versions of several Fishfinder units, such as the Fishfinder 100 and Fishfinder 100 Blue. What is the difference between the standard version and the Blue version?
- Why can't I get a bottom reading when I am running in shallow water?
- My fishfinder is stuck in Simulator mode. What can I do?
- What does the loop around the data wires on the wiring diagram for my unit mean?
- Will the radar beacon antenna installed on my boat interfere with my Garmin GPS antenna?
- Can I interface my GPS unit with both a VHF radio and an autopilot at the same time?
Can I lengthen my transducer cable with an extension?
Q. Can I interface my GPS unit with both a VHF radio and an autopilot at the same time?
A. You may interface your GPS unit with up to three external devices at the same time provided the versions of NMEA streamed by the GPS are compatible with the external device. To determine the versions of NMEA output by your GPS unit, refer to the product's owner's manual. This information is usually found near the back of the manual, just before the index.
Related FAQs:
- What interface setting do I use for my GPS when I connect it to a computer, chartplotter, autopilot, differential beacon receiver, or another Garmin GPS?
- What does the message "NO RTCM INPUT" mean?
- Why am I not receiving fish information from my sounder around obscured places like rises and ravines which are on the bottom of the lake?
- Why is placement of transducers so important?
- Where is the best place to place my thru-hull depth transducer?
- My boat has a large displacement-hull. Where should I place the transducer?
- What NMEA version does my GPS unit output?
- I have two fishfinder or sounder units. Can I run them both from the same transducer?
- Why can't I get a bottom reading when I am running in shallow water?
- I have a canvas Bimini top on my boat. Can I install my GPS antenna underneath it?
- What does the loop around the data wires on the wiring diagram for my unit mean?
- Will the radar beacon antenna installed on my boat interfere with my Garmin GPS antenna?
Can I use Loran TD coordinates on my Garmin GPS?
Q. Will my GPS unit float?
A. Currently, Garmin produces eight GPS models that have the ability to float in water. Those units are:
Garmin recommends the use of lanyards to help ensure that handheld units are not lost overboard in a marine environment.
Related FAQs:
- Do you have a retail store at your factory in the U.S. where I can buy accessories or see your products demonstrated?
- Can I order directly from Garmin?
- Can I upgrade my older Garmin unit to a newer Garmin unit?
- Does Garmin take trade-ins?
- Does Garmin make an instructional video for my GPS unit?
- How do I arrange to get my Garmin unit repaired in the U.S.?
- How do I arrange to get my Garmin unit repaired in Europe?
- Can I "real-time track" using any MapSource product and my GPS 72/76 series unit?
- Is my GPS 72/76 series unit WAAS enabled?
Q. What NMEA version does my GPS unit output?
A. All Garmin GPS manuals will list the NMEA version (some units output more than one version) for that particular unit. Generally, this information is found in the back of the manual, just before the index.
Related FAQs:
- Can I interface my GPS unit with both a VHF radio and an autopilot at the same time?
How can I change the mode of the GPSMAP 196 between land, aviation, and marine?
Q. Will the radar beacon antenna installed on my boat interfere with my Garmin GPS antenna?
A. It is recommended that the GPS antenna be installed at least three feet above the radar antenna to ensure that there is no interference. Because the radar beacon antenna can interfere with GPS statellite signal reception, it is important to place these devices in the proper positions relative to one another.
Related FAQs:
- What interface setting do I use for my GPS when I connect it to a computer, chartplotter, autopilot, differential beacon receiver, or another Garmin GPS?
Do you have a flush mount for your fixed-mount marine units? Can they be mounted overhead?
Do units of the 72/76 series have audible alarms?
I have a canvas Bimini top on my boat. Can I install my GPS antenna underneath it?
Can I interface my GPS unit with both a VHF radio and an autopilot at the same time?
Will the transducer of my third-party fishfinder?which is already installed?interfere with the transducer of my new Garmin fishfinder or sounder?
Q. Can I use Loran TD coordinates on my Garmin GPS?
A. Garmin has added the Loran TD format to most new GPS units. This will allow consumers who have used Loran in the past to enter their old Loran TD numbers into their new Garmin GPS receivers. The GPS does not receive a Loran signal. It will simply convert the Loran TD that you enter and convert it to Lat/Lon for display or navigation. You will need to know the Loran chain number and the two secondary towers used to record the position you wish to convert to Lat/Lon or navigate to. If you would like more information on Loran TDs and your Garmin GPS unit, please see our Loran TD Position Handbook
Once you have set up your GPS for Loran TDs, you will be able to enter your Loran TD positions. You can then switch the GPS back to Lat/Lon, and the coordinates will be converted. Since the GPS unit makes the conversion based on a static model, there may be error introduced. You can also get error if an incorrect primary/secondary station is used or the order of if the two secondary stations is incorrect. Because of this error, we recommended you mark these waypoints upon arrival, this time using the GPS signals received for the most accurate position.
Related FAQs:
- Do you have a retail store at your factory in the U.S. where I can buy accessories or see your products demonstrated?
- Can I upgrade my older Garmin unit to a newer Garmin unit?
- Can I post-process the data collected with my Garmin GPS unit to obtain greater accuracy?
- What is a map datum? Which map datum do I use?
- What is a Waypoint?
- What Garmin units feature Military Grid Reference System (MGRS)?
- Does Garmin make an instructional video for my GPS unit?
- What are the differences between the eTrex units?
- Is my Garmin unit waterproof?
- What are the differences between the GPS 72 and the GPS 76?
- Can I interface my GPS unit with both a VHF radio and an autopilot at the same time?
Q. What is the MOB function?
A. The Man Over Board (MOB) function is a common feature for marine GPS units. If a person falls overboard, the skipper uses this function to immediately mark the current location. The GPS goes into a "Goto" mode and directs the skipper back to the point where the button was pressed.
Related FAQs:
- What are the differences between the GPS 72 and the GPS 76?
Q. What is a Waypoint?
A. Waypoints are locations or landmarks worth recording and storing in your GPS. These are locations you may later want to return to. They may be check points on a route or significant ground features. (e.g., camp, the truck, a fork in a trail, or a favorite fishing spot).
Waypoints may be defined and stored in the unit manually, by taking coordinates for the waypoint from a map or other reference. This can be done before ever leaving home. Or more usually, waypoints may be entered directly by taking a reading with the unit at the location itself, giving it a name, and then saving the point.
Waypoints may also be put into the unit by referencing another waypoint already stored, giving the reference waypoint, and entering the distance and compass bearing to the new waypoint.
Related FAQs:
- What are the differences between the eTrex units?
- How is the Thumb Stick (five-position cursor switch) used on the eTrex Venture, Legend, or Vista?
- Why are there waypoints in my waypoint list beginning with the letter "T"?
- Can I use Loran TD coordinates on my Garmin GPS?
Q. What is WAAS?
A. WAAS stands for the "Wide Area Augmentation System".
WAAS is an FAA-funded project designed to improve the overall accuracy and integrity of GPS signals for flying in instrument meteorological conditions, primarily during the approach and landing phases of flight. It is a space-based system that broadcasts integrity information and correction data as determined by ground reference stations. At this time, the system is still in the development stage. The goal is to provide reliable signals with an accuracy of seven meters (21-22 ft), both horizontally and vertically, 95+% of the time. Current tests show the actual accuracy to be on the order of 2-3 meters. See http://gps.faa.gov/Programs/WAAS/waas.htm for more information.
For those GPS units that are WAAS enabled, a second antenna is not necessary to receive the signal.
Q. Where can I find a complete list of Garmin's WAAS-enabled GPS units?
A. For a complete list of Garmin's WAAS-enabled GPS units?and to read more about WAAS?please visit our What is WAAS? web page.
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