Out of an abundance of caution, Garmin has voluntarily chosen to globally recall its 2009 version of BlueChart g2 and g2 Vision data cards. In certain waters, there are inaccuracies and/or omissions in the way that this specific version of charting represents depth contours and depth areas, resulting in the depiction of water depth as deeper than the actual depth under certain display conditions.
Boaters should not use BlueChart g2 or g2 Vision 2009 data cards, dated March 2009, for navigation. Any boater who owns BlueChart g2 or g2 Vision v2009 will be given a replacement traditional BlueChart card or g2 Vision card v2008.5 (dated July 2008) free of charge and will also receive the 2009 card free of charge when it is re-released. Affected customers may contact their retailer or Garmin directly at 1-800-800-1020, email firstname.lastname@example.org, or visit www.garmin.com/bluechartrecall.
Garmin apologizes for this inconvenience and is working diligently to ensure that boaters can rely on future versions of BlueChart.
Any boater that is running BlueChart g2 or g2 Vision v2009 data cards is subject to this global recall.
Garmin was made aware of these issues during the last week of May. We investigated these reports and out of an abundance of caution, we decided to stop selling BlueChart g2 and g2 Vision v2009 and issue a worldwide recall on June 2, 2009. That announcement took place on June 4, 2009 after the proposed recall notice was notified to the applicable product safety regulatory agencies.
We are aware of specific reports within the waters along the coast of Sweden and Denmark. However, we cannot be certain that these issues won't manifest themselves elsewhere, which is why we've instituted a worldwide recall of BlueChart g2 and g2 Vision v2009.
Yes. In the 2009 version of BlueChart g2 and g2 Vision, changes in the production process resulted in the current issues.
Boaters should not use the 2009 version of BlueChart g2 or g2 Vision for navigation. Any boater who owns a 2009 version of BlueChart will be given a replacement BlueChart g2 or g2 Vision card v2008.5 (dated July 2008) free of charge. Affected customers may contact their retailer or Garmin directly at 1-800-800-1020, email email@example.com, or visit www.garmin.com/bluechartrecall.
Older versions of BlueChart do not support the additional depth information contained in the 2009 version, and do not have the uniform presentation present in the latest release.
No, only version 2009 data cards are affected by this recall.
This varies from unit to unit. Consult your owner's manual or contact Garmin at 1-800-800-1020.
We have heard of two unverified reports of boaters running aground in the Stockholm archipelago. We do not believe any serious injuries have resulted from these incidents.
Yes, once this latest version of BlueChart g2 and g2 Vision is corrected, we intend to make it available free of charge to affected customers. We expect this new version will be available by the end of 2009. Go to www.garmin.com/bluechartrecall to check the status of this revised version.
These numbers are considered proprietary by Garmin. That said, we intend to work with maritime authorities, distributors, and dealers and the media to ensure that all affected boaters are notified of this recall.
No. This is an issue with the most recent version of BlueChart g2 and g2 Vision data cards, and not the hardware or firmware of your unit. Other versions of the cartography are not affected.
Yes, Garmin is contacting these groups and is taking the appropriate steps to ensure that our customers are made aware of this recall.
Service Alert Bulletin (PDF)